Frequently asked questions
Residents
How do I pay my rent?
Rent payments can be made through your Resident Portal. Log in to make a one-time payment or set up recurring or automatic payments. The portal also shows your account balance and payment history.
How do I submit a maintenance request?
Routine maintenance requests go through your Resident Portal. A detailed description of the issue, and photos when helpful, lets the maintenance team understand the problem and arrive prepared. If you have a maintenance emergency, follow the property's emergency maintenance instructions and contact the appropriate emergency number immediately.
What is considered a maintenance emergency?
A maintenance emergency is generally an issue that presents an immediate threat to health, safety or significant property damage if it is not addressed promptly. Examples include an active water leak or flooding, a significant plumbing or sewer backup, loss of heat during extreme cold, electrical hazards such as sparking or exposed wiring, and a situation that creates an immediate risk of serious damage to the apartment or building. If you are unsure, contact the property team for guidance, and do not use emergency maintenance for routine repairs that can wait until normal business hours.
How do I contact my property?
Each WPL community has its own management team. For Summit View Apartments, call 503-399-0656 or email summitview.manager@wplassociates.com.
How do I access the Resident Portal?
Your Resident Portal is where you make rent payments, submit maintenance requests, communicate with your property team and manage renters insurance information. If you need help accessing it or have forgotten your login, contact your property management team.
How do I submit proof of renters insurance?
Proof of renters insurance can be submitted through your Resident Portal. Your policy must meet the insurance requirements in your lease. If you have questions about the required coverage, contact your property management team.
How do I give notice that I am moving out?
If you plan to move at the end of your lease, you must give notice according to the terms of your lease and applicable law. Contact your property management team before giving notice so they can provide the move-out instructions and requirements.
How do I add a pet or companion animal to my lease?
Before bringing a new pet or companion animal into your apartment, contact your property management team to complete any required documentation. Do not bring a new pet or companion animal home before you receive approval. Restrictions, fees and requirements may vary by community.
Schedule a showing
In-person showings are available. Call the leasing office to schedule yours.